We do not charge any cancellation fee for rooms that have not been confirmed. However once your room has been confirmed, you are subject to the cancellation policies detailed below.
Unless otherwise stated in the cancellation terms, you may cancel or amend your booking more than 14 days prior to check-in date, a one time administration fee of 30% of total amount will apply. Any cancellations received later than 14 days prior to check-in date will result in no refund.
What will happen if you do not cancel and do not arrive at the hotel?
If you do not cancel and do not arrive, you will forfeit 100% of your deposit.
Extension of stay:
Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact the reservation counter of the resort you are staying in.
Shortening your stay:
We would love to be as flexible as we can regarding this issue. However, as an accommodation agent, Big Blue Diving has to abide by the individual resort policies regarding refunds. Essentially, if the resort charges you for the nights you cancelled, we do too. If the resort does not charge you, neither do we and we will refund the amount to you less 20% administration charge. You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.